SHIPPING & RETURNS
Delivery of Goods & Services
If you do not receive the digital product link upon purchasing, you can immediately contact firstname.lastname@example.org with your transaction/payment details to ensure your product is delivered as soon as possible.
Return & Exchange Policy
The purchase of digital products, including PDF downloads and online material is subject to the following terms and conditions. Consumers are advised to review carefully before making any purchase.
Payment & Refund Policy
All transactions for the purchase of intangible products, pdf downloads, resource material, and online content are made through payment gateways such as PayPal or Stripe that use SSL encryption. These payment gateways are safe and secure for using all types of credit cards and debit cards in different countries and your details are not stored during this process.
Since your purchase is a digital product, it is deemed “used” after download or opening, and all purchases made on www.ekong.com are non-refundable or exchangeable. Since the products made available here are intangible, there is a strict no refund policy. Physical Kitchness reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase, and product or service offerings without prior notice.